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When emailing the Service Desk...

1.  Please be sure to include following information:
  • Your building
  • Room number or location
  • Phone number so we can contact you.
2.  Please send all requests for service to the Service Desk and do not contact your building technician directly.  Your building technicians are very busy and have a queue of tickets that they address in order of priority and date received.  When you send a request directly to the technician, they must then forward that request to the Service Desk to have a ticket created, which just causes a delay in service.
Posted by Bonnie.Martinez  On Jan 30, 2018 at 2:03 PM
Do you save your files on your computer desktop?  If so, please read this article below about the danger of this practice. 

Does your computer desktop look like this?

I know, I know. Your desktop is the easiest place on your computer to save pictures, text documents, recent downloads, whatever. It’s so convenient to just stick that file there where you know you can find it again.

Don’t do it! Here’s why:

1. Files stored on the desktop slow down the computer’s overall operation. Not drastically, but some.

2. Your desktop will eventually run out of visible space. Then what? (Some of you reading this may be out of desktop space already!)

3. Most importantly, the files on your desktop at this minute are probably not backed up. If you computer dies, you will lose all of your files.

The solution? Shortcuts.

You can fill up your desktop if you want to (although #1 and #2 above still apply). But instead of putting the actual file there, just have a shortcut to that file.

Here’s an example of how to do that. Let’s say you have a folder on your desktop that contains several Word documents pertaining to your business. That folder is called “Loan papers”. You want to store this folder in a location that is safe, but you still want it to be easy to access. Here are the steps to do that:

1. Right-click on the folder itself, and in the new menu choose “Cut”

2. Open your My Documents folder (in Vista, it is just called “Documents”)

3. In an open area of the My Documents folder, right click and choose “Paste”. Now your “Loan papers” folder has been moved from the desktop to the My Documents folder.

4. In the My Documents folder, find the “Loan papers” folder that you just moved. Right click on it, and choose “Send to – Desktop, create shortcut”

5. Close the My Documents folder and go back to your desktop. You should see a new icon there called “Shortcut to Loan papers”.

So whenever you need to open that folder, you can just double click the icon on the desktop and it will open just like it always did. The difference is that the icon on your desktop is only a shortcut icon – the actual file is stored safely in your My Documents folder, where it should get backed up nightly.

The article is from...


Posted by Bonnie.Martinez  On Jan 30, 2018 at 2:03 PM

Resetting your password
Change your password as soon as you get the notice

It is much easier to reset your password before it has expired.  You can update your password at any time by logging on, pressing CTRL+ALT+DELETE and selecting “Change Password”.

If you wait until it has expired and figure I’ll just call the Service Desk and get it reset…here are some stats from January 30 &31st (the day and day after passwords were set to expire), that may make you change your mind. 

Number of Technicians assigned to the Service Desk:  1
Number of calls handled by Service Desk January 30 and 31st, :  100
Total calls coming in to Service Desk: 150+ including hang-ups


IMPORTANT NOTE:  You will only receive the notification pictured above when you restart and log on to your computer.  If you are just locking your computer at night, you will not get the notification.  We highly recommend that you shut down your computer when you leave for the day.

Password Reset Tool – Notifications

In addition to the pop-up notification in the corner, you will receive an email from the Millville Service Desk warning you that your password is about to expire.
Subject: Millville Password Expiration Notification 

Dear Sue.Smith,
Your password will expire in 7 days. Please change your domain password as soon as possible. See instructions on how to do this below.

Thank you.
Millville Service Desk

Password complexity requirements

For greater security, your new password must meet the following complexity requirements:
  • Cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters and must be at least eight characters in length.
  • Must Contain characters from three of the following four categories: 
    1. Uppercase characters (A through Z)
    2. Lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example:  !, $, #, %)

Register for the Password Reset Tool

If you are not already registered to use the password reset tool, please use this link to setup your account:  https://prm.millville.org:9251/showLogin.cc.
The Password Reset Tool will allow you to unlock your account, reset a forgotten password, and make the management of your password overall less painful.

If you have any questions about resetting your password, please contact
Millville Service Desk
856-293-2020  Internal:  x2020
Self-Service Portal:  https://servicedesk.millville.org/

Posted by Bonnie.Martinez  On Jan 30, 2018 at 2:02 PM

We have a new Web Content Filtering system called iBoss.  If there are sites you were able to access last year and are unable to access this year, please call the Service Desk and we will be happy to assist.  Please attach a screen shot of the block message your are receiving.  See Example above.

Posted by Bonnie.Martinez  On Jan 30, 2018 at 2:02 PM
Paycheck Statements and Payroll W2
Remember that you can access the last 7 years of payroll W2 and paycheck statements through the Millville Employee Portal at https://bizportal.millvillenj.gov/hrempportal/ using your employee ID and your PIN. You can access these from the Internet whether you are at work or at home.



Posted by Bonnie.Martinez  On Jan 30, 2018 at 1:54 PM
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