MPS Service Desk

 

Self Service Link

MPS Service Desk Portal

Email: support@millville.org

Information Technology Service Request Procedure

Service for Information Technology needs may be requested using one of three methods:

• You may opt to use the Self Service Portal by following the IT portal shortcut on your desktop.
• You may email the Service Desk directly at support@millville.org.
• You may call the Service Desk at 856-293-2020 or call Extension 2020 from a District Telephone.

Important Facts:

• Regardless of the method you choose to contact the Service Desk, you will be issued a
ticket number and placed in the service queue.
• You may also follow the status of your ticket and accessthe Knowledge Base from the
Self Service Portal.
• In order to process all tickets efficiently, please coordinate all of your Information
Technology needs through the Millville Service Desk. Directly contacting technicians will
slow down the completion of the tickets in the queue.




For self-help tips, please click here
(Google Drive and Chromebook Help)



The Millville Service Desk
provides technology support services for Millville Public Schools. The service desk supports the network infrastructure, email, phone systems, enterprise applications, education applications, hardware, software and educational technology for staff, students, administration and public officials. Leveraging the latest technology to enable remote desktop connections, application deployment and a virtual server environment, the Millville Service desk is constantly striving to provide the highest possible level of support for our customers.


When emailing the Service Desk...


1. Please be sure to include following information:

  • Your building
  • Room number or location
  • Phone number so we can contact you.


2. Please send all requests for service to the Service Desk and do not contact your building technician directly.  Your building technicians are very busy and have a queue of tickets that they address in order of priority and date received.  When you send a request directly to the technician, they must then forward that request to the Service Desk to have a ticket created, which just causes a delay in service.

MPS Self Service Portal
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